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2,067,956

Trees Planted

 

FAQ

1. REGISTRATION CONSUMER (RETAIL)
2. REGISTRATION WHOLESALE
3. PAYMENT
4. DISCOUNTS
5. SHIPPING
6. HOW DO I CLEAN MY JADEYOGA MAT?
7. WHAT SHOULD I DO IF I HAVE A COMPLAINT ABOUT A JADEYOGA MAT?
8. RETURNS
9. COMPANY INFORMATION
10. QUESTION NOT ANSWERED

 

1. REGISTRATION CONSUMER (RETAIL)

How do I register and open an account?
Please register here. Fill out the details about yourself and you’re ready to go! You will be sent a welcome email after successfully registering with us.

I have forgotten my password - what should I do?
The quickest way to retrieve your password is online. Simply click on the Forgot your password? Link and enter your email address. We will send you a link to reset your password.

Do I need to open an account to place an order online?
Yes, to place an order, you have to be a registered client with us. Checkout as guest is not supported.

I have a query regarding my order and/or account. Who should I speak to?
For all enquiries, please get in touch with our helpful Customer Service team. Please send your inquiry either over the Website or at namaste(at)jadeyoga.ch

 

2. REGISTRATION WHOLESALE

How can I become a wholesale client?
Fill out the registration form with your company name and VAT number (if available) and choose “Wholesale” account. We will check your info and if everything is ok, approve you as a wholesale client. You will receive a confirmation email, that your account is activated. Please note that you will see wholesale prices once you’ve put the minimum order quantity per category in your shopping cart.

What are wholesaler conditions and minimum quantity?
We are happy to give you all information directly. Please contact us via namaste[at]jadeyoga.ch.

I am not in Switzerland, can I order anyway?
Yes, you can. If you are located in Europe, we can ship to you. Please visit www.jadeyoga.eu to order.

 

3. PAYMENT

What currencies can I pay in?
All prices and payments are in Swiss Francs (CHF).

Which payment methods do you accept?
We accept Credit Cards (Visa, Mastercard) and Bank Wiring (advance payment).

I would like to pay via Bank Wiring. What’s your account information?

Bank Account: YOYOGA AG
UBS Switzerland AG, CH-8001 Zurich, Switzerland
IBAN: CH66 0027 8278 1228 3301 A
BIC: UBSWCHZH80A; Clearing-No.: 0278
Account-No.: 278-122833.01A

 

4. DISCOUNTS

Gift Certificates

How do I redeem a Gift Certificate?
You can redeem a Gift Certificate in the Shopping Cart (not at checkout). Below the list of ordered in the shopping cart you’ll find an input field “Gift certificate or promo code”. Please enter your Gift Certificate Code there and click on the gray arrow. The amount of the Gift Certificate will then be deducted from the total amount of your order.

Promotion Codes

How do I apply a Promo Code?
You can enter your Promotion Code in the Shopping Cart (not at checkout). Below the list of ordered in the shopping cart you’ll find an input field “Gift certificate or promo code”. The Promotion will then be applied to your order.

 

5. SHIPPING

Please refer to our Shipping Info Page.

 

6. HOW DO I CLEAN MY JADEYOGA MAT?

Natural Rubber JadeYoga Mats
For regular mat care and cleaning, we recommend wiping your mat with a damp cloth (only with water!) on a weekly basis. If you have a vigorous practice, or if you are doing hot yoga, we recommend doing so after each use.

If you’re looking for a deeper clean, we would recommend using our plant-based Jade Mat Wash, which is specially designed for natural rubber yoga mats.
 
NEVER place the mat in the washing machine or a dryer, and do not expose it to direct sunlight! We generally recommend not to let the mat dry outdoors. Sun or UV light damages the natural rubber and makes the surface porous and slippery. We also recommend storing the mat rolled up and not lying open.

NEVER use alcohol, petroleum-based solvents or essential oils - with the exception of the Jade Mat Wash** - on your Jade mat. These cleaning products spoil the natural rubber causing it to break apart and dry out. Essential oils may also cause the mat to become slippery.

** Normally, we do not recommend the use of essential oils on our natural rubber mats. The Jade Mat Wash, however, is specially manufactured with a low concentration and an optimally composed formula of essential oils and even serves as an antioxidant for natural rubber. This means no damage will  occur to the Jade mat rubber as it might be the case with other essential oils and other concentrations. Please only use Jade's Mat Wash to take care of your JadeYoga Mat. Mat cleaners from other manufacturers or homemade mixtures may cause damage.


Jade Organic Cotton Mysore Yoga Rugs
Machine or hand wash with cold water, wash colors separately. Hang to air dry (will shrink if put in a dryer).
*Rugs may shrink slightly when washed.
 

Jade Dharba Grass Yoga & Meditation Mats
Wipe the mat lightly with a damp cotton cloth. Air dry (indoors or in the shade) until it is completely dry.
 

Be nice to your Jade and you’ll be happy with it for a long time!

 

COVID-19 Update:
Please read JadeYoga's Coronavirus Cleaning Recommendations and Rules of Conduct here.

 

7. WHAT SHOULD I DO IF I HAVE A COMPLAINT ABOUT A JADEYOGA MAT?

We examine each case carefully. Therefore we need the following information for the evaluation. Please send us your answers by email to namaste(at)jadeyoga.ch.

  •     Mat type and color (Harmony, Travel, etc.)
  •     Date and place of purchase? (please enclose receipt)
  •     When did this damage/wear occur?
  •     How was the mat cleaned (mat cleaner, damp cloth, soap, essential oils, other detergents)?
  •     How was the mat stored (rolled up/unrolled, in a bag, in a cupboard, outside, etc.)?
  •     Was the mat used outdoors or hung outside?
  •     Did you take the mat with you on a trip? If so, where?
  •     What type of yoga do you practice and how often?
  •     Please send us pictures of the mat (1 picture of the whole mat; 1 close-up of the damaged part). We need them for the evaluation and quality control (no evaluation is possible without pictures!)

In general, complaints about our products can be addressed within 24 months starting from the delivery of the goods. Excluded are damages caused by natural wear and tear, improper use and cleaning.
 

8. RETURNS*

Please refer to our Return Info Page.

*Why we do not offer a free return system
We don't have a free return system. This is a conscious decision in line with our sustainability policies and principles. On average, 20-50% of the parcels in Europe are returned, which makes hundreds of millions of parcels in a year. This leads to additional CO2 emissions due to transport and wear of additional packaging material.

Based on our very low product return rate, we strongly believe in our customers, that a mat purchase decision is made consciously and carefully.  We are also more than happy to support you choosing the right mat.

 

9. COMPANY INFORMATION

I would like to send you something. What’s your address?

Our company address (administration only) is
YOYOGA AG
Holbrigstrasse 8a
CH-8049 Zurich
Switzerland

Before you send anything to our warehouse, please contact customer service and announce your shipping:

Our Swiss Warehouse
YO|YOGA AG
c/o Cargocare Ltd.
Embraport 7
CH-8424 Embrach
Switzerland

 

10. QUESTION NOT ANSWERED

Don't see your answer here?
Please send us an email at namaste(at)jadeyoga.ch